Delivery Information

What you'll pay for delivery

Delivery is quoted to your address based on item size and destination, and included in the full delivered total we email for your approval before any payment is due.

Timelines

Order handling is typically 1–3 business days. Freight and oversized items (containers, steel structures, trailers) generally deliver within 3–15 business days after dispatch, depending on your location and carrier scheduling. Made-to-order or custom units may need additional lead time, which we confirm after your order. We email tracking or scheduling details once your order ships.

Delivery day — what to expect

Freight items arrive by truck and are delivered curbside. The carrier contacts you to arrange a delivery appointment — please provide accurate contact details and respond promptly to avoid storage or redelivery fees. You are responsible for ensuring the delivery location is accessible to the delivery vehicle and, where required, that adequate equipment or personnel are available to receive and position the item.

Site access

For containers and large structures, please have a level, firm, accessible area with clear overhead and side clearance for the truck to maneuver and offload. If your site has tight access, a long or steep driveway, or soft ground, tell us in advance so we can plan the drop or arrange the right equipment.

Inspection on delivery

Inspect every delivery on arrival. Note any visible damage on the carrier's delivery receipt, photograph it, and report it to us within 48–72 hours so we can file a timely freight claim. See our Shipping Policy and Returns & Refund Policy for full details.

Questions about a delivery? Contact sales@equipdepoteu.com.